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Protocols

The "sensors" and "lenses" defining what to observe within your Operational Excellence framework.

What are Protocols?

Within the Blankstate ecosystem, Protocols are the fundamental building blocks defined inside a Blueprint. Think of them as specific "sensors" or "lenses" that dictate what aspects of interactions (in Stream) or content (in Replay) should be observed, analyzed, and interpreted.

They specify the patterns, keywords, intentions, semantic contexts, behavioral triggers, or analytical questions that the system should look for. Crucially, Protocols leverage Blankstate's proprietary Intention Blended Framework (IBF) and self-supervised models to enable a nuanced understanding that goes beyond simple matching.

Each Protocol typically includes defined nuances or gradients with associated scores, allowing for sophisticated, context-aware evaluation rather than simple binary checks.

How Protocols Function

Function in Stream (Real-time Sensors)

In Stream, Protocols act as real-time sensors deployed via the Phantom extension. They actively observe user interactions (like text in emails, chat messages, or actions in specific applications) as they happen, without storing raw content centrally.

  • Local Analysis: Phantom runs interaction data through a local model (powered by IBF), scoring it against the active Blueprint's Protocols based on their defined nuances.
  • Triggering Actions: The resulting scores can trigger real-time interventions (Peacekeeper), inform guidance (North Star), and contribute to Metric calculations (OEI).
  • Catalyst Input: Protocol scores are key inputs for detecting potential success sequences for the Catalyst feature.
  • Data Structure: Defined centrally with nuances and scores, then distributed to Phantom. (e.g., `|"Constructive feedback": 0.2, "Abusive language": 1.0|`).

Taxonomies & Creation

Stream Protocols are often categorized using taxonomies like Policy (Po), Critical Thinking (CT), Good Practice (GP), and Signal (Si) to organize their purpose.

Creation is facilitated through the EVA Control Center, offering features like templates, AI assistance, visual builders, and real-time feedback to simplify the process.

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Powered by Intention Blended Framework (IBF)

The nuanced understanding and scoring capabilities of Protocols in both Stream and Replay are fundamentally enabled by Blankstate's proprietary Intention Blended Framework (IBF).

IBF represents an advanced approach to interpreting human interaction and operational patterns. It goes beyond simple keyword matching or basic sentiment analysis to understand context, intent, sequence, and underlying dynamics within data.

This allows Protocols to function effectively, whether analyzing fleeting real-time interactions or dissecting complex historical documents, providing the foundation for meaningful operational insights. Learn more about IBF here.

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